Outsourcing Is Not (Always) Evil
The United States can outsource certain kinds of “microwork,” such as accurately digitizing large swaths of information, to developing countries
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From Priti Salian / Reasons to be Cheerful: Noora Health’s Care Companion Program (CCP) trains nurses to deliver actionable health information to the families of hospital patients on how to care for them once discharged. The trainings are in local languages and are engaging and accessible, using formats like videos, animations, and pictures. With government collaboration, the CCP was able to scale up and is now used in 156 hospitals in India and four in Bangladesh. Noora’s staff continues to support families using WhatsApp and CCP interventions have shown to substantially increase proper care adherence and reduce post-discharge complications.
See other articles and interviews with Noora Health.
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